FAQs
Sometimes, it's better to spend a little time explaining rather than sweating for nothing.
To access your Member account, simply reset your password by clicking on this link.
Note that in this new platform:
– a “course card” is equivalent to a “pack”.
– each course is worth a certain number of “credits”.
– an “Invoice” section appears, allowing you to download your invoices directly from your account.
All your data has been saved, no worries.
If you had any sessions left on a course card or subscription on your old account, don't worry, these sessions have been transferred to your new account in the form of credits!
You can access your remaining credits from your account, in the “Course Card” section.
⚠️ YOUR SESSIONS BECOME CREDITS ⚠️
Your account now works with credit packs.
1 session = 12 credits
Our studios now operate with a credit system!
When switching to credit, we transferred the sessions to credits by applying “1 session = 12 credits”: easy to navigate!
With credits, you can benefit from lower rates on times with lower demand and generally speaking, rates are more advantageous today than before. The credits required per session depend on different criteria such as: type of session, attendance, schedule.
Tomorrow the sessions will cost, depending on demand, 10, 12 or 14 credits, which will help to alleviate certain slots which are saturated by encouraging those who can to go to certain less popular slots.
If you have any doubts, do not hesitate to visit our pricing page.
Your subscription has been transferred to your account and remains unchanged.
- Weekly (1 session per week): your subscription does not change, you will always have access to one session per week in the concept in which you subscribed.
Unfortunately, we cannot apply the same benefits to them as Sanctuary subscriptions. You can upgrade them to one of our new offers at any time to access all the studios.
- 4 or 6 sessions per month: your subscription does not change, but it now gives you access to others Sanctuary concepts.
The commitment duration and the rate of withdrawal remain unchanged.
We have simplified our subscription offer to provide an even more flexible experience to our members.
From now on, we only offer two types of subscriptions:4 sessions subscription and the8 sessions subscription.
These subscriptions are billed weekly, providing more convenient and flexible scheduling for our members. The withdrawal day is that of subscription (example: I subscribe on Thursday, the withdrawal will take place every Thursday).
In addition, the credits are valid for 4 weeks and usable in all Sanctuary concepts.
They are available with two commitment duration options: 6 months and 1 year. Members can choose the option that best fits their needs and commitment to their health and wellness.
The Sanctuary Pass: access via a single customer account to all the concepts and studios of the Sanctuary family.
Everything is centralized within the Sanctuary mobile application (downloadable from iOS And Android), designed to provide an unprecedented experience for our members.
It allows access to all Sanctuary studios with a single pass, thus offering the possibility of enjoying the best fitness experiences in one place :
1. Access to all your favorite studios with one pass, eliminating the need for multiple memberships.
2. Using old credits to access all Sanctuary Studios, providing a seamless transition to the new system.
3. Easy navigation between the different available fitness studios and concepts.
4. Simple and convenient booking of sessions directly from the app, allowing members to schedule their sessions in just a few clicks.
By joining the Sanctuary Pass, you can vary your sessions by exploring different fitness concepts each day, each offering a different experience:
- The Boxing Circle – 50% boxing / 50% bootcamp
- Studio Poses – Yoga / barre / pilates
- Space cycle – Indoor cycling
- DRIP Hiit – Circuit training
- Decibel – Dance workout
- Aqua by – Aquacycling
With the new Sanctuary Pass credit system, here are the pricing updated for the different session options:
- 35€ = 1 session = 16 credits
- 149€ = 5 sessions = 14 credits / session – 70 credits
- 279€ = 10 sessions = 14 credits / session – 140 credits
- 499€ = 20 sessions = 13 credits / session – 260 credits
- 799€ = 40 sessions = 12 credits / session – 480 credits
Please note that credit validity periods remain unchanged, providing flexibility to use your credits according to your own schedule and preferences.
By purchasing a session for 35€, we find it important to let you possibility of accessing all sessions: off-peak sessions, peak sessions, special sessions…
If you do not use all the credits, they can be carried over to your current pack on simple request, within the limit of their validity.
You might not know this, but these fees have always existed, although we don't apply them very often. Unfortunately in recent months, more and more “Unlimited” members have abused late cancellations, leaving empty spots that could have benefited other members.
Also, these fees will now be automated so that everyone can respect spot availability as much as possible.
Your customer accounts are merged and grouped under one single customer account.
The data from the different accounts are grouped together to form one.
It's surprising but it will only be your personal information (surname, first name, and address), which will be grouped under a single customer account.
Your purchase and reservation history will be limited to that of the club concerned.
Go to our schedule by clicking on this link, and select the session and spot of your choice.
You can also do this on each of our Sanctuary sites to vary your sports routine, using the same username and password on all sites.
Finally, you can download theSanctuary app and thus manage all your reservations with more flexibility and ease.
If you no longer have sessions available, you can purchase a pack of credits or take out a subscription here. If you already have active credits, your reservation will be confirmed.
1. In the menu, click on “My Account” and log in.
2. Go to the “History” section of your account.
3. In the “Upcoming Reservations” list, click on the “Close” cross next to the reservation you wish to cancel.
4. Confirm the cancellation by clicking on the “CONFIRM” button.
Reminder: Any cancellation or modification of a session must be made at least 12 hours before the start of the session. Otherwise, the Member will have the reserved session deducted.
The session begins with a complete warm-up. You can install directly at the spot you booked or which was assigned to you.
A session at DRIP is simple:
– 7 bases with and without equipment
– 3 rounds
– 1 minute per base
– 1 collective finisher to enjoy even more!
For more details on the session, you can click here.
At DRIP, all our sessions are accessible to beginners, intermediates and advanced… The idea is to be able to go there with anyone and have a good time, as intense as we like it. The trainers are there to make you love sweating!
⚠️ Warning: if you are pregnant, the session is too physical for pregnancy. Ask your doctor.
Your water bottle : we sell water and bottles at reception but if you prefer to bring your own bottle, you will not be refused entry! A water fountain is available to refill your bottle as many times as you want to stay hydrated.
No need for other equipment! We provide you with small towels for the session, large towels for the shower as well as hygiene and beauty products to leave you looking like new!
Outfit : we're here to sweat! Leggings, jogging, t-shirt, crop top, bra, shorts… the important thing is that you are comfortable.
Shoes : for your feet, we obviously opt for sports shoes, such as cross-training or running.
When it comes to equipment, we take care of everything! Yes, we are very far-sighted.
Before the session: no need to bring a lock for the lockers. They close with a customizable number combination. If you run out of battery on your phone before the session, some lockers are equipped with it! Don't forget to help yourself to towels before entering the room!
After the session: Uh guys… we said: we’re going to sweat! No way we let you go back to work or go for a romantic dinner in this state. In the men's and women's changing rooms, you will find showers as well as all the necessary products: towel, shower gel, shampoo, deodorant, moisturizing cream and even the latest Babyliss hair dryers.
French translation: “High intensity interval training”. And beyond being cool you mean?
The DRIP sessions are an intense circuit for the body and a joy for the mind: fat loss in a short time due to intense training, cardio work, mobility gain, muscle strengthening, etc. You will come out of the session with the pride of having reached the end!
The interesting advantage? After burning up to 30% more calories than during a classic muscle strengthening session, you continue to burn calories even after your session due to the speed of the exercises!
They are several ways to contact us:
Email to: contact@drip-hiit.com
Chat: directly at the right bottom of your browser
Homing pigeon: in this case, remember to tell him to take his sneakers, we will offer him a session.
And if you prefer to come see us, we will be happy to explain everything to you at the following address:
Studio Monceau : 50 rue de Monceau, 75008 PARIS
Studio Grands Boulevards : 29 rue des petits écuries, 75010 PARIS
Can not find the answer to your question ? Go to the chat by clicking on the icon at the bottom right.
